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FAQs
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How long does it take to get my order?We process each order normally within 1-2 business days and ship all our Australian and New Zealand orders via Australia Post. International orders are sent via DHL. You can receive tracking notifications when your patches are on their way to you, and shipping times depend on where you live.
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Where is d.r.Patches located?We are proudly a 100% owned and operated Australian company located in Melbourne, Australia.
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How much does shipping cost?Please see you shipping page for all shipping rates
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Can I change my order once I have placed it?If you need to change your order once it has been placed, then please email us at info@drpatches.net as soon as possible with your order details and we will do our best to help. However, if the order has already been processed and sent to you, unfortunately we will not be able to change your order.
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How should I store the patches?Store the pouch in a cool, dry place away from direct sunlight.
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Where should I put the patches on my body?Patches are best placed on a relatively hairless area of skin, such as the upper arm, shoulder, inner wrist, lower back, or abdomen. If you have sensitive skin, it is a good idea to regularly rotate where you put the patches to avoid any skin irritation.
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Are the patches latex free?All our patches are not only latex free, but also gluten free, dairy free, vegan and not tested on animals.
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How long do the patches last?All our patches last between 8-10 hours and can be left on for up to 24 hours.
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Do the patches have an expiry date?All our patches have a long shelf life of 2+ years and you can find the expiry date on the back of each product.
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What if the patches irritate my skin?Some people have skin sensitivity, if so, try using the patches for a shorter amount of time or placing the patch on a different area of skin. Using the patches on a tougher area of skin such as the sole of the foot or the shoulder balde can be a great solution if you have more sensitive skin.
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Can the patches get wet?Yes they can! All our patches are waterproof and can be worn in the shower and swimming.
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Can I wear more than one patch at a time?Our patches are carefully designed combinations of ingredients and are designed to be worn one at a time.
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Are patches safe to use if pregnant or breastfeeding?If you are pregnant or breastfeeding consult your medical health practitioner prior to using.
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